BMV Customer Service Representative 2
$31,668–$31,668 year
On-site · Beech Grove, Indiana, United States
Job Summary
Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. This position will serve at the Beech Grove, Indiana, BMV Branch Office. Branch hours are: Sunday: Closed, Monday: 8:00 am - 5:30 pm, Tuesday: 8:00 am - 5:30 pm, Wednesday: Closed, Thursday: 8:00 am - 5:30 pm, Friday: 8:00 am - 5:30 pm, Saturday: Closed. Salary starts at $31,668.00 but may be commensurate with education or work experience. Essential functions include administering skills tests, evaluating driving skills, assisting with titles and registrations, maintaining compliance with Indiana motor vehicle laws, attending training or certification tests, maintaining privacy of records, and substituting for CSRs as needed. This role may be utilized in a supervisory capacity based on agency needs.
Required Qualifications
- High school diploma or equivalent
- Must be 21 years of age or older
- Must possess a valid driver’s license for at least the preceding 12 month period
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
- Customer service experience
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
- Able to perform essential functions with or without reasonable accommodation
- A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required
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