BMV Customer Service Representative 2
$31,668–$31,668 year
On-site · Indianapolis, Indiana, United States
Job Summary
Customer Service Representative 2 at the Indiana Bureau of Motor Vehicles handles administering driving exams and assisting customers with titles and registrations, while also processing branch transactions on the front line. Based at the Midtown BMV Branch in Indianapolis, the role involves evaluating customers’ knowledge and adherence to traffic laws, maintaining privacy of records, attending required certification/training, and potentially substituting for other representatives as needed. Key duties include administering skills tests, assisting with vehicle titles and registrations, ensuring compliance with Indiana motor-vehicle laws, and delivering courteous, patient service to Hoosiers across Indiana.
Required Qualifications
- High school diploma or equivalent
- Must be 21 years of age or older
- Must possess a valid driver’s license for at least the preceding 12 month period
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
- Customer service experience
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
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