Blue Chip Cafe Manager
On-site · Vancouver, British Columbia, Canada
Job Summary
Blue Chip Cafe Manager at the Alma Mater Society (UBC) will oversee the operational success of the on-campus cafe, manage staff (including hiring, scheduling, training, mentoring and discipline), and ensure guest experience and quality standards are met. Responsibilities include addressing guest queries, ensuring safe operation and compliance with health and safety regulations, organizing promotions and discount schemes, budgeting for sales and labour, coordinating with the main kitchen and vendors, maintaining inventory accuracy, and generating reports to evaluate performance. The role requires leadership, strong customer service, experience in food & beverage, familiarity with POS systems, and the ability to work evenings, weekends, or holidays.
Required Qualifications
- Must have at minimum 2 years of management experience
- Minimum of 5 years of Food & Beverage industry experience, including 2 years in a coffee shop
- Bachelor’s degree in Marketing, Business Administration, Hospitality or a related field is an asset
- Equivalent combination of education and progressive, relevant and direct experience will be considered in lieu of educational requirement
- Must possess strong leadership and team building skills
- Must possess excellent interpersonal and communication skills to deal effectively with all business contacts
- Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
- Superlative customer service and communication skills are a must
- Experience working with youth or in a collegiate environment is an asset
- Experience working in unionized environment is an asset
- Food Safe Level 1 or higher required
- Ability to do work evenings, weekends or holidays as required
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