Blended Contact Center Agent (Inbound & Outbound)
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound inquiries and make outbound calls to assist with customer service questions and upsell products. Support customers by providing solutions, maintaining relationships, and resolving issues empathetically within the first interaction. Utilize contact center technology and systems for accurate account management while escalating dissatisfaction when necessary. Thoroughly learn clients' products and services to become an expert on business processes. Work in a fast-paced environment requiring multitasking, conflict resolution, and self-management. Complete a full application including screening questions and a pre-employment test. Submit to background and drug screening.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Prior contact center experience
- Experience in customer service industries, such as servers, bartenders, and retail associates
- Positive, driven, and confident applicants
- Highly motivated, energetic, and dedicated
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