Blended Claims Specialist, Construction
$54,000–$103,000 year
HybridChicago, Illinois, United States or Atlanta, Georgia, United States
Job Summary
Manage moderate to high complexity commercial claims by verifying policy coverage, conducting investigations, and authorizing disbursements within authority limits. Interact professionally with insureds and claimants to resolve disputes, provide timely updates, and achieve quality and cycle time standards. Establish reserves by interpreting policy language, partnering with coverage counsel, and evaluating potential claim valuations. Gather pertinent information including contracts, recorded statements, and expert opinions to determine compensability, liability, and covered damages. Identify subrogation or salvage opportunities and refer complex cases to Recovery or SIU resources. Mentor less experienced claim professionals and maintain compliance with state and local regulatory requirements.
Required Qualifications
- Bachelor's Degree or equivalent experience
- Typically a minimum four years of relevant experience, preferably in claim handling
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices
- Solid verbal and written communication skills with the ability to develop positive working relationships, summarize and present information to customers, claimants and senior management as needed
- Demonstrated ability to develop collaborative business relationships with internal and external work partners
- Ability to exercise independent judgement, solve moderately complex problems and make sound business decisions
- Demonstrated investigative experience with an analytical mindset and critical thinking skills
- Strong work ethic, with demonstrated time management and organizational skills
- Demonstrated ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity
- Developing ability to negotiate low to moderately complex settlements
- Adaptable to a changing environment
- Knowledge of Microsoft Office Suite and ability to learn business-related software
- Demonstrated ability to value diverse opinions and ideas
Desired Qualifications
- Professional designations are a plus (e.g. CPCU)
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience
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