Blended Call Center Agent (Email, Chat & IB/OB Voice) | On-site, Consultancy
$39,520,000–$41,600,000 year
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull Time$39,520,000–$41,600,000 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls, emails, and chats to resolve customer support issues, process orders, and sell new products. Interact with hundreds of customers weekly to identify needs, research problems, and provide solutions or alternatives while following communication scripts. Keep records of all conversations in the call center database and meet qualitative and quantitative targets. Diffuse tense situations and build sustainable relationships by taking the extra mile. Work a full-time graveyard schedule in shifts, including weekends and holidays, on a fixed hourly rate.
Required Qualifications
- At least 6 months voice call center experience handling US accounts
- At least 6 months experience as an Email/Chat Support handling US account
- Min Typing Speed of 40-50wpm with 95% accuracy
- Grammar Assessment passing score > 32/40 (80%)
- Excellent comprehension skills with a perfect score of 15/15 (100%) on the comprehension exam
- Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette
- Genuine care for customers & clients
- Customer focus and adaptability to different personality types
- Ability to ask prying questions and diffuse tense situations
- Flexibility to work in shifts, including weekends and holidays
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Not presently employed by another company
- On-site Consultancy | San Fernando, Pampanga
- Seasonal Account | maximum 5 months renewable
- Full-time graveyard schedule that shifts
- The candidate should be available to work Monday to Friday, with occasional weekend work as needed
- Fixed rate (hourly)
Desired Qualifications
- Experience in sales is a plus
- Knowledge of CRM platforms is a plus
- Faster typing speed than 40-50wpm (implied by 'faster preferred')
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
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