BK Claims Senior Analyst
On-siteVadodara, Gujarat, India
Job Summary
Monitor and manage shared inboxes to receive, review, and triage incoming email correspondence related to U.S. Bankruptcy Chapter 11 cases, ensuring accurate classification and timely routing to appropriate teams. Extract key information from creditors, claimants, attorneys, and court representatives regarding Proofs of Claim, deadlines, and case updates. Prioritize time-sensitive communications, including court notices and filing deadlines, in accordance with established SLAs and internal quality standards. Maintain a structured email tracking log to ensure no correspondence is missed or left unresolved within stipulated turnaround times. Coordinate with the US team on overnight service requests received via email, ensuring seamless handoff and continuity of case administration activities. Deliver training to both existing and new associates on email triage protocols, routing guidelines, and documentation standards.
Required Qualifications
- Bachelor's degree in any stream
- Proven 2 - 5 years of experience in US-based MNCs
- Data entry skills: A typing speed of at least 60 WPM
- Excellent spelling, grammar, and diction skills
- Proficiency in reading and interpreting cursive and various forms of handwritten documentation
- Proficiency in Microsoft Office Suite, including Excel, Outlook, Access, and Word
- Demonstrates quality through accuracy and attention to detail
- Actively seeks opportunities to improve and promote high standards
- Incorporates feedback to enhance performance
- Monitors work to ensure consistency
- Exhibit proficiency in both written and verbal communication
- Ability to comprehend provided information and draw appropriate conclusions
- Demonstrates the ability to effectively disseminate knowledge to team members
- Demonstrates strong problem-solving abilities
- Ability to be discrete and maintain high levels of confidentiality
- Displays agility, capable of functioning both as a sole contributor and a collaborative team player
- Possesses a keen eye for details and subtle shifts
- Proactively identifying potential problems and devising solutions before they escalate
- Exhibits flexibility and adaptability
- Responding swiftly in fast-paced workplaces to meet shifting demands
- Open-minded and flexible in various scenarios
Desired Qualifications
- Commerce background
- Knowledge of US Legal/Bankruptcy
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