Biometrics Services Specialist
$35,000–$44,000 year
Remote · United States
Job Summary
Biometrics Services Specialist at First Advantage, supporting biometrics collection and Tier 1 technical assistance for kiosks, handling approximately 35-50 inbound calls daily, taking concise notes on customer needs, and recommending fingerprinting or identity services. Requires US citizenship, a high school diploma or equivalent, 1-3 years in customer service (preferably phone-based), strong communication skills, ability to work remotely with secure internet, and familiarity with Zendesk/Salesforce or CRM tools. Role emphasizes remote support, not sales or collections, with equipment provided and opportunities to collaborate across a globally distributed team. Salary base range is approximately $35K-$44K per year, with equal opportunity employment statements included.
Required Qualifications
- US Citizens living in the United States
- high school diploma or equivalent
- 1-3 years of experience in customer service, preferably phone-based
- strong written/verbal communications skills
- ability to work remotely, including secure internet connection
- equipment provided
- Experience using Zendesk, Salesforce, or another CRM tool a plus
- Prior technical support experience a plus
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