Biomedical Site Manager
$90,000–$120,000 year
On-siteHolt, Michigan, United States
Job Summary
Act as the primary contact for customers, owning the experience by communicating effectively, projecting urgency, and building trust. Facilitate in-service training, recommend solutions, and execute customer service best practices within the local region. Mentor biomedical team members, cultivate a culture of integrity, and support team development through active communication and shared goals. Perform administrative duties, utilize CMMS for asset management, and submit billable work orders and expenses monthly. Complete all PMs, service work orders, and documentation within regulatory timeframes while maintaining proper site and install base records. Ensure equipment is calibrated, labeled, and inventoried accurately, safeguarding patient data per HIPAA. Work in hospital environments including operating rooms and patient rooms, adhering to safety protocols for hazardous agents and radiation. Maintain availability during scheduled and non-scheduled hours, including mandatory overtime and weekend work as necessary.
Required Qualifications
- Associate degree or equivalent training/experience in electronics or Biomedical Engineering
- Minimum 5 years servicing biomedical equipment
- PC competency, to include basic knowledge of word processing, spreadsheets, databases
- Advanced experience with complex test equipment, mechanical devices, and tools
- Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality
- Expertise in at least one specialty area in a single manufacturer
- Minimum of one Manufacturers certification on medical specialty on a single model
- Proficient in networking technologies and troubleshooting methods
- Have and maintain a valid drivers license and a driving record that is in compliant with the Fleet Policy
- Ability to communicate effectively with various levels of employees and customers both verbally and in writing
- Ability to work cohesively and effectively with employees at all levels / departments of the organizations
- Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives
- Demonstrated leadership skills
- Ability to adapt to changing work requirements in a complex, fast-paced environment
- Assesses situations and makes an optimal and speedy decision despite limited information
- Solves problems while exhibiting judgment and a realistic understanding of all the issues
- Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively
- Strong organizational skills, self-disciplined, and the ability to work independently
- Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
- Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds
- Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds
- Rarely lifting anything over 100 pounds
- Rarely required to climb ladders or crawl
- Rarely working outside or exposed to cold or heat
- Continuous hearing, use of depth perception, color vision and working inside
- Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield
- US Citizen / Green Card holder
Desired Qualifications
- CBET Certification desirable
- Lean certification desirable
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