BIM360/ACC Support Consultant
On-siteCairo, Cairo, Egypt
Cairo, Cairo, EgyptOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Respond to customer requests via email, web forms, and ticketing systems, resolving standard cases using established procedures and knowledge-base resources. Perform initial technical analysis using logs and diagnostic tools, accurately document interactions, and maintain updated documentation and workarounds. Administer Autodesk BIM 360 and Construction Cloud platforms by configuring projects, managing user permissions, and setting up workflows to ensure compliance with organizational standards. Conduct training sessions, host office hours, and deliver materials to support platform adoption across internal and external teams.
Required Qualifications
- 2+ years of experience in customer support, technical support, application support, or platform administration
- Hands-on experience administering and supporting Autodesk BIM 360 and Autodesk Construction Cloud (ACC)
- Experience troubleshooting technical issues remotely using ticketing systems, diagnostic tools, logs, and remote-support solutions
- Experience managing users, projects, roles, permissions, workflows, and configurations within BIM360/ACC environments
- Expert knowledge of Autodesk BIM360/ACC, including: Document Management, Project Management, Design Collaboration, Model Coordination, Field Management, Project Administration
- Strong understanding of BIM360/ACC user management, authentication, permissions, role hierarchy, and permission inheritance
- Experience with project setup, folder configuration, workflows, issues, checklists, and project permissions
- Strong troubleshooting and root-cause analysis skills
- Proficiency in Microsoft Excel, including PivotTables, Power Pivot, and data-analysis functions
- Knowledge of CSV and XML data formats and import/export operations
- Familiarity with APIs, integrations, and bulk user-management tools
- Strong experience with ticketing and case-management systems
- Excellent written and verbal communication skills in English
- Ability to explain technical concepts clearly to non-technical users
- Strong customer-service orientation, patience, and professionalism
- Ability to manage multiple priorities while maintaining accurate documentation
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently and adapt existing solutions to new technical scenarios
- Curiosity and willingness to continuously explore new BIM360/ACC capabilities and technologies
Desired Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Construction Management, Architecture, BIM, or a related field
- Experience in construction technology, BIM, SaaS platforms, or Autodesk solutions
- Understanding of ISO 19650 principles and BIM standards implementation
- Experience with bulk user-management tools and scripting for automation
- Familiarity with Autodesk APIs and integration capabilities
- Knowledge of project management methodologies and construction delivery processes
- Experience supporting international or multi-region project teams
- Proficiency in additional languages, particularly Spanish, French, German, or other languages relevant to international operations
- Experience developing automation solutions for repetitive platform administration tasks
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