Billings & Collections Advisor - Kids Planet Central Support
On-siteLymm, England, United Kingdom
Job Summary
Oversee the group's portfolio of nurseries' debt and sales ledger by making sure customers pay on schedule and following up via phone, email, or letter on any past-due bills. Discuss repayment schedules, resolve parent finance queries, and maintain open lines of contact with nurseries to guarantee productive relationships. Process and reconcile all LA documentation surrounding EY Funding, claim via the online portal, and handle reconciliation of outside agency payments while invoicing around 1000-1500 customers per month using nursery software. Initiate legal proceedings if necessary and complete month-end duties. Join the expanding Finance Department at Head Office to actively participate in the growing team.
Required Qualifications
- At least 3 years of dedicated Billing or Collections experience or transferable experience from a different field
- Good level of competence in Excel, Word, and Outlook
- Confident communication skills
- An excellent telephone manner
- The ability to listen to customers and negotiate successful resolutions
- Self-motivated, calm and professional, and able to work efficiently in a busy office environment
- Ability to reconcile complex accounts and have excellent attention to detail
- Excellent Numerical ability and problem-solving skills
- An enhanced DBS check
- A Disclosure and Barring Service Certificate
Desired Qualifications
- Proven experience in a B2C environment desirable
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