Billing Specialist
On-siteLexington, South Carolina, United States
EXPIREDLexington, South Carolina, United StatesOn-siteFull TimeMid LevelStartup
Full TimeMid LevelStartup
Job Summary
Process monthly water and sewer billing cycles, including meter read verification, invoice distribution, and routine clerical data processing for utility accounts. Prepare and review Metabase reports, manage customer account information, and handle inbound calls regarding billing issues, service changes, and complaints. Serve as a backup Customer Service Representative while maintaining accurate databases and performing general administrative tasks. Work standard hours Monday through Friday, with a salary commensurate with education and experience.
Required Qualifications
- High School Diploma
- Minimum of two (2) years' experience in a customer service or billing environment
- Knowledge of utility system accounting and billing principles and practices
- Ability to follow oral and written direction
- Ability to communicate effectively and professionally with customers, vendors and other employees
- Ability to communicate clearly, tactfully and persuasively, orally and in writing, to individuals and groups
- Professional demeanor and good communication skills with the ability to work well with others in a fast-paced environment
- Demonstrates strong organizational skills (record keeping, time management, follow up, etc.)
- Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work and ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines
- 8:00 am to 5:30 pm, Monday through Thursday and 8:00 am to 12:00 pm on Friday
Desired Qualifications
- Associate's or Bachelor's degree
- Greater than two (2) years' experience in a customer service or billing role
- Experience in Customer Service or Account Management
- Experience with Metabase and/or SQL Reports
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