Billing Specialist - Admin (Bilingual Spanish)
HybridPhoenix, Arizona, United States
Job Summary
Coordinate billing workflows, maintain patient and financial records, and respond to inquiries via phone, email, and Microsoft Teams. Assist patients with statements, disputes, and account updates while verifying insurance eligibility and updating demographics. Organize incoming documentation including faxes and electronic submissions, monitor work queues, and collaborate with internal departments to resolve billing questions. Maintain confidentiality when handling sensitive records. This phone-based role requires onsite reporting to the Engagement Center/DHQ in Arizona for the first 60 days, with remote flexibility up to four days weekly thereafter. Bilingual English/Spanish proficiency is required.
Required Qualifications
- High School diploma or GED
- At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support
- Strong organizational skills and the ability to handle multiple tasks simultaneously
- Excellent communication skills
- Commitment to providing outstanding customer service
- Comfortable handling calls throughout most of the workday
- Reside in Arizona
- Ability to report onsite to the Engagement Center/DHQ as required
- Bilingual English/Spanish proficiency
- Proficiency in electronic medical records systems (EMR/EHR)
- Proficiency in insurance carrier portals
- Proficiency in Microsoft Office
- Proficiency in billing software
Desired Qualifications
- Additional certification in billing, finance, or related field
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