Billing Operations Specialist - Austin, TX or Remote
$65,000–$75,000 year
HybridAustin, Texas, United States or Remote, Oregon, United States
Job Summary
Review daily payment batches for accuracy, flag discrepancies, and monitor subscription billing activity across product verticals. Serve as the first point of contact for payment inquiries, triage issues by severity, and route them to the appropriate teams using documented criteria. Monitor and respond to failed or declined payments within SLA, investigating root causes and coordinating recovery with customers. Build, document, and maintain SOPs for billing workflows, including escalation paths, while auditing adherence and driving permanent fixes for recurring issues. Generate daily and weekly reports on payment performance and failure trends to support leadership decision-making.
Required Qualifications
- 3–5 years of billing, payment operations, or subscription operations experience, ideally in a SaaS or B2C environment
- Hands-on experience with a subscription billing platform
- Solid working knowledge of recurring billing, dunning/failed payment recovery, and subscription lifecycle management
- Proficiency in Excel/Google Sheets
- Demonstrated experience building or documenting SOPs/structured processes from scratch
- Strong written and verbal communication
- Comfortable identifying patterns in data and driving root-cause fixes rather than repeated triage
- Able to manage multiple priorities and deadlines in a fast-paced environment
- Location Prefer Hybrid in Austin, TX but will consider Remote
Desired Qualifications
- Experience with a CRM
- Salesforce experience
- Prior experience specifically with Chargify/Maxio or Recurly
- Experience presenting process recommendations to leadership or cross-functional stakeholders
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