Billing Operations Manager
$110,000–$130,000 year
On-site · Irvine, California, United States
Job Summary
Billing Operations Manager leads and scales the collections function, focusing on recovering past-due accounts, preventing defaults, and retaining clients through proactive outreach. Oversees a team of billing and collections agents, establishes operating rhythms, and implements structured collections best practices. Drives proactive contact strategies, designs email and SMS cadences using HubSpot and similar tools, and aligns policies with Sales and Client Success. Responsible for performance management, reporting on KPIs (dollars collected, delinquency, cure rates, payment-plan adherence), and cross-functional collaboration with Sales, QA, and Processing to improve client outcomes. Emphasizes compliance, professionalism, and client-centric communication while optimizing CRM and billing systems for visibility and control.
Required Qualifications
- Proven experience leading a large-scale billing and collections operation, preferably within a collections agency or high-volume financial services environment
- 10+ years of experience in billing, collections, with 5+ years in an operations or senior leadership role
- Strong background in building structure, processes, and performance frameworks in fast-paced environments
- Experience in financial services, consumer lending, tax relief, or related industries strongly preferred
- Advanced proficiency with CRM systems (Salesforce preferred), Google Workspace, Excel, and call center platforms (e.g., TalkDesk)
- Strong executive-level communication skills with the ability to influence across departments
- Data-driven, process-oriented mindset with a track record of driving measurable operational improvements
- Associate’s degree or higher in Accounting, Finance, Business Administration, or a related field preferred
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