Billing Officer
On-site · Fortitude Valley, Queensland, Australia
Job Summary
Billing Officer to validate and process exception jobs related to meter reading cycles, including reviewing and validating meter reads, averaging reads where required, and ensuring accurate billing outcomes. Works within Urban Utilities' Customer & Innovation group delivering high-quality, customer-focused administrative and support services to the Revenue Services Team. This 12-month temporary role emphasizes data validation, high-volume data processing, and collaboration with internal stakeholders to support accurate and timely billing.
Required Qualifications
- Demonstrated experience in billing, accounts, utilities, or high-volume administrative environments
- Proven ability to accurately validate, interpret and process data in billing or meter reading cycles
- Strong attention to detail with ability to identify discrepancies, anomalies and exceptions
- Experience reviewing and applying averaging or estimation processes to ensure accurate outcomes
- Well-developed problem-solving skills with ability to investigate and resolve complex billing issues
- Ability to manage competing priorities and meet deadlines in a high-volume environment
- Strong system and computer skills, including Excel experience desirable
- Effective communication skills to liaise with internal stakeholders and support customer outcomes
- Resilience and adaptability in periods of change or pressure
- Continuous improvement mindset and willingness to contribute to process enhancements and team success
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