Billing Manager
RemoteIndia
Job Summary
Own a book of client accounts sized by complexity, staffing and restaffing the right mix of billers and specialists as the portfolio changes. Serve as the escalation point for claim, staffing, and client issues, setting and tracking production and quality targets across your portfolio. Run regular reviews with Team Leads to decide whether slipping metrics stem from coaching, staffing, or product problems, then route accordingly. Manage and coach your people, conducting formal 1-on-1s and performance conversations up to and including terminations, while developing Team Leads into stronger leaders. Collaborate with peers to build best practices and document processes, driving efficiencies across the broader RCM Ops team. Work US hours (9am-6pm ET) and lead with empathy, humility, and radical agency.
Required Qualifications
- 8+ years of leadership experience
- meaningful time directly managing billing or RCM teams in healthcare RCM
- Deep RCM domain knowledge: fluent on denial management, A/R aging, payer behavior, and reimbursement trends
- Experience staffing and scaling a team to match a changing book of business
- Experience managing offshore teams, including performance management across geographies
- Comfortable owning multiple client relationships and multiple direct/indirect reports at once
- Experience with leading PM systems (ModMed, NextGen, Athenahealth, or similar) and payer portals
- Direct, clear communicator
- Ability to work US hours (9am-6pm ET)
Desired Qualifications
- Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
- We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
- Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.
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