Billing Customer Service I (NAVA)

The Billing Customer Service I handles patient account collections for IIBA clients, sets up payment arrangements on self-pay balances, researches balances in billing systems, forwards/requests insurance claims, and obtains payments via credit card or check over the phone. The role focuses on minimizing losses through proactive collection efforts, answering patient billing questions, providing information on services, and maintaining high customer satisfaction with minimal supervision. Familiarity with tools like Waystar Lockbox, Workday, and Meditech, and adherence to HIPAA and confidentiality requirements are valued; the position requires strong organization, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.