Billing & Customer Maintenance
On-siteGrand Rapids, Michigan, United States
EXPIREDGrand Rapids, Michigan, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Set up and maintain customer accounts, contracts, and service tickets with high accuracy while performing data entry across multiple systems. Handle customer inquiries professionally over the phone, monitor billing emails, and process payments to ensure data integrity. Collaborate with job and data entry specialists to support operational needs and complete special projects as assigned. Maintain an understanding of billing procedures and customer agreements while adhering to confidentiality and safety policies.
Required Qualifications
- High school diploma or equivalent
- Ability to type at a speed of at least 50 words per minute
- Strong proofreading skills
- Proficiency in Microsoft Office Suite or similar software
- Basic knowledge of office equipment
- Understanding of clerical procedures and systems, including recordkeeping and filing
- Ability to work independently and troubleshoot effectively
- Strong organizational and prioritization skills
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