Billing CSR Voice - Future Candidate
RemotePhilippines or Taguig, Metro Manila, Philippines
Philippines or Taguig, Metro Manila, PhilippinesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Answer subscriber questions regarding invoices, credits, and refunds while effectively handling large volumes of incoming calls. Review case notes and subscriber information to process payments and enter data accurately. Utilize probing and listening skills to generate solutions and resolve problems promptly. Meet individual and team metrics by working effectively within a team environment to identify and resolve organizational issues. Requires minimum one year of experience in billing or financial roles, proficiency with PC software including Excel and Outlook, and strong English communication skills.
Required Qualifications
- Minimum of 1 year of experience as a CSR in Billing (required) or in Financial/Accounts-related roles
- Proficient use of PC software applications
- Excellent verbal and written communication skills
- Commitment to quality service through appropriate follow through, urgency and persistence
- Good time management and planning skills
- Ability to maintain accuracy and demonstrate good attention to detail
- Must be detail-oriented and a quick learner
- Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook and work in a company created database
- Must be pleasant and knowledgeable when speaking with insurance company representatives
- Must be able to communicate effectively in English
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
Desired Qualifications
- Desire to learn, grow and have fun while delivering high quality work
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