Contract Accounts Specialist
On-siteCornelius, North Carolina, United States
Job Summary
Prepare and process customer invoices for service, project, and progress billing while reviewing work orders and purchase orders to ensure accuracy. Administer customer service agreements, renewals, and contract amendments, and coordinate preventative maintenance schedules with Dispatch. Maintain customer accounts, equipment records, and contract documentation, then upload invoices to customer portals and manage billing records. Generate reports to support month-end billing activities and collaborate with Operations, Dispatch, Accounting, Sales, and customers for accurate service delivery. This role supports the growing operations team in a fast-paced environment, requiring strong organizational skills and proficiency in Microsoft Excel and Office.
Required Qualifications
- Strong attention to detail and organizational skills
- Proficient in Microsoft Excel and Microsoft Office
- Excellent communication and customer service skills
Desired Qualifications
- 2+ years of billing, contract administration, customer account management, or related administrative experience preferred
- Experience in HVAC, construction, mechanical contracting, or another service-based industry is a plus
- Experience with FieldPoint or similar field service management software is an asset
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