Billing & Collections Supervisor

Supervise, coordinate, and monitor daily billing and collections support and customer service operations for a department at a top-ranked global law firm. Analyze and report revenue management statistics, oversee client inventory analysis, and address inquiries regarding billed totals, payment status, and matter history. Communicate with partners, legal administrative assistants, and business unit directors to identify needs, assess feedback, and inform them of billing initiatives. Develop departmental support systems, lead the design and implementation of new billing software, and provide training to existing and new staff. Supervise all team members, managing hiring, coaching, performance reviews, and terminations to ensure individual and team development.