Billing Call Center Representative
HybridCoppell, Texas, United States
Coppell, Texas, United StatesHybridFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Answer 80–100 inbound calls daily from patients, doctor's offices, and insurance carriers to resolve complex billing inquiries and handle irate callers. Utilize multiple systems to research, troubleshoot, and address patient complaints while collecting payments for outstanding balances and processing account adjustments. Accurately document call summaries and feedback for all parties, then identify trends to prevent future customer dissatisfaction. This hybrid on-site role in Coppell, TX, requires full attendance for the first 90 days before transitioning to a 2–3 day on-site schedule.
Required Qualifications
- High School Diploma or GED
- Three to five years of relevant work experience in a high-volume healthcare billing/admissions/customer call center
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
- Ability to work in a fast-paced, deadline driven environment
- Maintain a high standard of discipline and professionalism
- Ability to work in a fast paced and deadline driven environment
- This is a hybrid on-site position at our offices in Coppell, TX
- Per current policy, the first 90 days of employment will require fully on-site attendance
- After successful completion of the probationary period, new hires may transition to a hybrid schedule of 2 - 3 days on-site per week
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.