Billing Appeals Specialist

Manage the appeals process for insurance carriers' invoices by drafting narratives for attorney approval, managing deadlines to ensure maximum recovery, and sending exception reports with timely follow-ups. Maintain an appeal log to monitor invoice status and outstanding accounts receivable while communicating invoice issues to in-house attorneys. Collaborate with the Appeals Team and Billing & Collections to identify opportunities for decreasing reductions under Outside Counsel Guidelines and evaluate current protocols for process improvements. Participate in training enhancements to prevent future issues and promote high-level customer service to the firm's Principals and clients.