Billing and Sales Representative (NB)
$33,280–$33,280 year
On-siteNew Brunswick, Canada
Job Summary
Respond to inbound calls to resolve billing issues, clarify charges, and assist subscribers with Internet, Digital Phone, and Cable TV services. Identify upsell opportunities to upgrade packages, bundle services, or sell new offerings while maintaining exceptional customer service and problem-solving skills. Multitask efficiently using Windows applications to verify information, determine root causes, and provide resolutions in a fast-paced, high-volume environment. Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction. Work rotating shifts from 8am to 9:30pm EST, Monday through Sunday, from home or in-office.
Required Qualifications
- Stellar attendance and punctuality
- Minimum 1-year customer service experience
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 8am and 9:30pm Mon-Sun
- Candidates must be legally able to work in New Brunswick, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
Desired Qualifications
- Minimum 1-year customer service experience preferred
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