Billing Analyst
HybridMexico City, Mexico City, Mexico
Job Summary
Execute standard, complex, and customized billing programs aligned with marketing offers, sales agreements, and customer contractual obligations. Maintain direct customer interaction to define invoice requirements, resolve billing disputes, and serve as a key resource for invoicing processes including document scanning. Act as a liaison between customers and internal partners such as Credit, Marketing, Supply Chain, and Sales to gather information ensuring transactional accuracy. Manage the full customer experience, including master data, pricing inquiries, and complaint resolution. Partner with the AR&C and Order Fulfillment teams to support timely collections and the Order to Cash workflow. Resolve billing disputes accurately within established service-level targets.
Required Qualifications
- High School Diploma
- Minimum 1 year of experience in Billing Support or Back Office Customer Service within Order to Cash processes (master data, contract pricing, billing, tax, accounts receivable, etc.)
- At least 1 year of experience using service center tools such as CRM and ERP systems
- Proficient PC skills (Microsoft Outlook & Excel) with strong keyboarding abilities
- Customer Service Orientation: Excellent communication and interpersonal skills; energetic and enthusiastic; proactive in anticipating needs and resolving issues; views complaints as opportunities; acts as a customer advocate to build long-term relationships
- Performance Orientation: Self-starter with strong attention to detail; highly organized; creative problem-solving abilities; capable of multitasking and managing multiple priorities
- Team Orientation: Promotes a cooperative and positive team environment; values diverse contributions; committed to creating value for the company and stakeholders
- Santa Fe, CDMX
- 8:00am to 5:00pm Hybrid, 2 days remote 3 days in the office
- Occasional Saturday work
- No travel
- pre-placement drug screening
- medical review of physical fitness for the role
- background checks
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