Bilingual Virtual Care Office Assistant - Remote Canada.
$39,140–$39,140 year
RemoteCanada
Job Summary
Receive, log, and track incoming medical laboratory results in the Electronic Medical Record, applying non-interpretive criteria to identify urgency levels and route them to licensed clinicians. Escalate critical or flagged results immediately, monitor outstanding follow-ups, and maintain accurate documentation of all routing actions and acknowledgements. Support clinician and patient scheduling, manage referral status and waitlists, reconcile virtual care encounters for billing integrity, and generate routine reports. Coordinate internal meetings, prepare agendas, and record minutes while ensuring compliance with ethics, security, and patient safety standards. Work afternoon and evening shifts Monday through Sunday, including weekends and holidays, requiring bilingualism in English and French.
Required Qualifications
- 2–3 years of administrative or program coordination experience, preferably in a health care office setting or virtual care environment
- Experience working with databases, reporting tools, and shared documentation systems
- Experience with scheduling systems and electronic medical records (EMR) platforms
- 2 year Diploma or certificate in Health Administration, Business Administration, Office Administration, or a related field from an accredited college program
- Equivalent combination of education and relevant experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Comfortable working with virtual care platforms and online collaboration tools
- Strong understanding of medical office administrative workflows, including document routing and result management, with a non-interpretive scope
- Ability to apply defined SOPs and escalation criteria accurately and consistently under time-sensitive conditions
- Discretion and sound judgement in handling confidential health information
- Ability to generate basic reports and interpret operational data
- Excellent organizational and time-management skills with the ability to manage competing priorities independently
- Ability to work afternoons, evenings, weekends and holidays as required by program scheduling
- Bilingualism in Eng/French
- Must complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years
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