Bilingual Virtual Assistant – Medical Practice
$416,000–$416,000 year
RemoteArgentina or Colombia
Job Summary
Answer incoming patient phone calls via the practice's VoIP line for medication refill requests, scheduling questions, and general inquiries. Relay all refill requests to the client for personal review and sign-off, never sending them directly. Monitor the email inbox, including incoming faxes and new patient inquiries, while informing prospects of a temporary waitlist. Assist existing patients with questions about upcoming scheduled visits and communicate directly with the client via WhatsApp, iMessage, or Zoom. Help document and maintain SOPs during the practice's transition to a cash-based model. This role supports a primary care physician's solo practice near the Texas-Mexico border during her maternity leave and future operational shifts.
Required Qualifications
- HIPAA certified
- Minimum 3–4 years of relevant experience (medical office, patient-facing, or virtual assistant experience)
- Strong attention to detail and discretion handling sensitive medical information
- Reliable and self-directed, comfortable working independently with light day-to-day oversight
Desired Qualifications
- Bilingual: fluent in English and Spanish strongly preferred
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