Bilingual Universal Banker (English & Spanish)
$47,403–$79,019 year
On-site · New York City, New York, United States
Job Summary
Bilingual Universal Banker (English & Spanish) delivers branch customer experience through sales, service and digital engagement for Consumer and Business Banking customers. Responsibilities include educating customers on banking solutions, making recommendations, handling Teller duties, managing customer appointments and walk-ins, referring complex needs to appropriate partners, promoting digital capabilities, supporting loan decision criteria, servicing customer relationships, resolving complaints, ensuring AML/BSA/KYC compliance, and maintaining accurate records. The role emphasizes empathy, customer-centric service, and a proactive approach to retaining and expanding branch relationships, with a focus on in-person branch interactions in New York, NY. Requires high school diploma/equivalent and at least 1 year of relevant experience; bilingual English/Spanish communication skills are required. The position is located in New York, NY, United States, with compensation ranging from $22.79 to $37.99 per hour, converted to annualized salary between $47,403 and $79,019 depending on experience.
Required Qualifications
- High school diploma or equivalent (GED)
- Minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
- Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish
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