Bilingual Turkish/English Customer Care Specialist (back office)
On-siteThessaloníki, Central Macedonia, Greece
Job Summary
Conduct technical-based customer assistance via voice, chat, and email while maintaining accuracy, efficiency, and respect across all interactions. Act as a key participant within the internal team by providing feedback, promoting collaborative solutions, and supporting colleagues to drive departmental development. Apply critical thinking skills to solve problems with the customer's interest and satisfaction as the primary goal, utilizing social media savvy to communicate effectively in both verbal and written formats. Demonstrate strong abilities to work independently as a remote team player while adapting to process and information changes. This role requires bilingual proficiency in Turkish (C2/Native) and English (B2/C1) along with 1-2 years of experience in customer or technical support. Join TaskUs to contribute to a global workforce of 60,000 employees serving fast-growing sectors in social media, e-commerce, gaming, and FinTech.
Required Qualifications
- Must be bilingual in Turkish (C2/Native) and English (B2/C1) speaking and writing
- Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & Phone)
- Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
Desired Qualifications
- Experience in technical-based customer assistance through voice, chat, and email
- Previous experience dealing with the challenges faced in a customer-focused role
- Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
- As a result, driving the successful development of the team and the wider department forward
- Problem-solving and critical thinking skills
- A passion for problem-solving with the customer's interest and satisfaction being the primary goal
- Social Media Savvy
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