Bilingual Travel Agent (French) - Spotnana Trained
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Assist travelers with planning, booking, and managing business and leisure travel arrangements using the Spotnana platform. Search, book, and service air, hotel, car, and rail travel while making itinerary changes, cancellations, exchanges, and rebookings as required. Respond to customer inquiries, provide accurate information regarding fares and arrangements, and resolve travel disruptions or schedule changes efficiently. Maintain accurate traveler and reservation information within the Spotnana platform while following established policies and service standards. Manage multiple customer requests in a fast-paced, high-volume BPO/contact center environment.
Required Qualifications
- At least 2 years of experience in the travel industry
- Proven hands-on experience using the Spotnana travel platform
- Fluency in French and English, both written and spoken
- Strong knowledge of travel reservations and booking processes
- Experience handling itinerary changes, cancellations, exchanges and rebookings
- Knowledge of air travel, hotels, car rentals and/or rail travel
- Experience working with travel technology, online booking platforms or travel reservation systems
- Strong customer service and communication skills
- Excellent attention to detail and accuracy when managing bookings and traveler information
- Strong problem-solving and decision-making skills
- Ability to work effectively in a high-volume BPO/contact center environment
- Ability to manage multiple requests while maintaining a high standard of service
- Comfortable working onsite in a structured and customer-focused environment
Desired Qualifications
- Experience supporting business or corporate travel is advantageous
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