Bilingual Toll Collection Agent
$30,680,000–$35,776,000 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$30,680,000–$35,776,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Serve as the friendly face of toll operations at the Tampa facility by assisting walk-in and phone customers with account resolutions, payments, and inquiries in both English and Spanish. Process payments using back-office systems, handle customer complaints with escalation when needed, and maintain accurate records of all interactions and transactions. Collaborate with team members to enhance service quality and complete end-of-day deposits and balancing reports. Adhere to scheduled shifts aligned with toll operations hours, including weekends and holidays.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English and Spanish (spoken and written)
- Experience with computer-based data entry
- Strong written, verbal, and interpersonal communication skills
- Ability to work shifts aligned with toll operations hours, including weekends and holidays
- Experience with non-cash payment processing systems
- Skilled in troubleshooting, conflict resolution, and customer follow-up
- Customer-focused: empathetic, patient, and responsive
- Ability to multitask, stay organized, and manage time independently
- Team-oriented with a commitment to service excellence
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Move or exert force up to forty (40) pounds
Desired Qualifications
- Experience in customer service, inside sales, problem-solving, or back-office support
- Familiarity with tolling systems or public infrastructure services
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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