Bilingual Toll Booth Service Agent
$35,360–$47,840 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$35,360–$47,840 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Serve as the welcoming face of toll operations at facility offices in Tampa, FL, responding to inquiries about toll balances, account discrepancies, and general concerns. Process payments using toll operations back-office systems and handle in-person customer interactions, including complaints and service requests. Support inbound customer service calls to resolve issues efficiently and complete end-of-day deposits and balancing reports. Collaborate with team members to enhance the overall customer experience while following attendance and scheduling requirements consistently.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in English and Spanish (spoken and written)
- Experience with computer-based data entry
- Strong communication skills written, verbal, and interpersonal
- Ability to work shifts aligned with toll operations hours, including weekends and holidays
- Experience with non-cash payment processing systems
- Skilled in troubleshooting, conflict resolution, and customer follow-up
- Customer-focused: empathetic, patient, and responsive
- Capable of multitasking and self-management in a fast-paced environment
- Team-oriented with a commitment to service excellence
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move objects up to forty (40) pounds
Desired Qualifications
- Experience in customer service, inside sales, problem-solving, or back-office support
- Familiarity with tolling systems or public infrastructure services
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
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