Bilingual Technical Support Specialist Level I
$61,256–$97,989 year
HybridRichmond Hill, Ontario, Canada
Richmond Hill, Ontario, CanadaHybridFull Time$61,256–$97,989 yearAssociates Degree
Full TimeAssociates Degree
Job Summary
Respond to inbound customer calls and emails, investigate technical issues for Olympus equipment, and document incidents in the ERP system. Create work orders for field service, coordinate repairs with the field team, and generate repair history reports for stakeholders. Support sales teams with updates and recommendations while providing feedback on recurring issues to improve support processes. Maintain a strong commitment to delivering an exceptional customer experience and complete training on Olympus electronic products.
Required Qualifications
- Minimum college diploma in Electronics Technology, Electronic Engineering Technology, or a related technical field, or an equivalent combination of education and experience
- Minimum of 3–5 years in a technical support or customer support role, or related experience
- Professional-level proficiency in spoken and written English and French
- Strong problem-solving, interpersonal, and communication skills, both written and verbal
- Strong knowledge of APIs, software and system integrations, and interface management
- Demonstrated ability to consistently exceed customer satisfaction expectations for both internal and external customers
- Proven self-starter with the ability to work independently and effectively follow and support management direction
- Strong work ethic with a demonstrated ability to achieve both individual and team objectives
- Demonstrated willingness to work flexible business hours to meet operational requirements
Desired Qualifications
- Proficient in Microsoft Office applications; experience with ERP and CRM systems such as SAP, JD Edwards (JDE), Salesforce, and Power BI
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