Bilingual Technical Support Specialist
$55,000–$55,000 year
On-siteEtobicoke, Ontario, Canada
Job Summary
Serve as the primary bilingual point of contact for EV drivers and site hosts, troubleshooting technical and payment issues via phone, chat, and email. Collaborate with internal support, engineering, and product teams to meet customer SLAs, resolve inquiries, and escalate hardware problems to site hosts. Analyze OCPP connectivity logs to identify and fix technical problems while contributing to internal and external documentation in English and French. Work onsite in Etobicoke, Toronto, following a rotating schedule across business hours (7 AM - 11 PM EST) with one remote weekend shift weekly. This role supports ChargeLab's mission to manage large-scale EV charger networks for building owners, utilities, and fleets.
Required Qualifications
- Fluent in English and French — both written and spoken
- Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk
- Experience in customer or technical support in a fast-paced environment
- Strong problem-solving skills and a passion for delivering excellent customer outcomes
- Ability to stay calm and resourceful under pressure
- Clear communicator who can simplify complex technical topics
- Post-secondary degree in a STEM field is preferred
Desired Qualifications
- Zendesk experience is an asset
- Spanish fluency is a bonus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.