Bilingual Technical Support Representative (Contact/Call Center)
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Analyze and troubleshoot telecommunications infrastructure issues while documenting all customer interactions and resolutions in the CRM. Deliver exceptional support by answering service enquiries in both English and Spanish, escalating complex problems to engineering teams, and assisting in training new team members. Maintain current product knowledge on fiber technology and service offers to optimize troubleshooting workflows. Work flexible evening, third-shift, and weekend schedules with a competitive compensation package and 401k match.
Required Qualifications
- High school diploma or equivalent
- One-to-three-year proven experience in technical support roles
- Experience preferably in the telecommunications or FTTH industry
- Bilingual (fluent in Spanish)
- Excellent communication and interpersonal skills
- Analytical mindset with the ability to leverage data for decision-making
- Proficiency in using software and Microsoft Office Suite
- Ability to adapt to a fast-moving and changing environment
- Ability to work independently
- Excellent multitasking, prioritization, and time management abilities
- Strong attention to detail and organizational skills
- Must be legally authorized to work in the United States, without Sponsorship
- Must be available for evenings, third shifts, and weekends
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