Bilingual Support Specialist

Bilingual Support Specialist at First National Bank of America handling mortgage inquiries from English- and Spanish-speaking customers via calls, email, and forms. Responsible for uncovering client needs, building rapport, gathering sensitive information to determine product eligibility, meeting goals, and delivering strong customer service in a fast-paced environment. Responsibilities include managing a high volume of inbound calls, documenting communications accurately, and working in a team-oriented setting. Training is provided; fluency in English and Spanish required, with Portuguese desired. On-site role based in East Lansing, MI. Benefits include medical plans, PTO, 401k with employer match, and other perks. LI-Onsite.