Bilingual Supervisor, Customer Service (UT)
On-site · Draper, Utah, United States
Draper, Utah, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Lead and train the Customer Service Team to achieve performance goals; monitor calls and provide constructive feedback; conduct performance evaluations; address escalated complaints and resolve issues; perform administrative duties efficiently; weekend shifts required; must be bilingual in Spanish and proficient with Microsoft Office; prioritize operational excellence and world-class customer experience.
Required Qualifications
- Supervisor or Team Lead experience
- Bilingual Spanish required
- Strong communication skills
- Proficiency with Microsoft Office suite
- Ability to train and motivate team
- Experience in customer service and handling escalations
Desired Qualifications
- Experience as a Supervisor, Team Lead or Operations Trainer
- Bilingual - Spanish speaking
- Excellent communication skills (written and verbal)
- Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to calculate figures such as discounts, interest, commissions, percentages
- Strong interpersonal skills with customers and co-workers
- Disciplinary record clean of infractions preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.