Bilingual Spanish- Teller Lead Central Park
On-site · San Antonio, Texas, United States
Job Summary
Lead Teller at PNC in Central Park, San Antonio, TX leads tellers to deliver exceptional customer experiences, coaches staff, and identifies banking opportunities through meaningful conversations and referrals. Responsibilities include coaching and mentoring tellers, guiding lobby engagement to showcase PNC products, educating customers on digital and traditional banking options, handling transactions with accuracy, and ensuring adherence to policies while supporting branch operations and performance management. The role emphasizes customer-focused service, risk management, and leveraging technology to improve financial wellbeing and loyalty.
Required Qualifications
- Bilingual Spanish required
- Lead Teller experience
- Coaching and mentoring
- Customer service and sales experience
- Ability to educate customers on banking options
- Knowledge of teller operations and transaction handling
- Ability to refer opportunities to branch staff
- Adherence to policies and procedures
- Strong communication and problem-solving skills
- Experience with lobby engagement activities
- Ability to assist Branch Manager with performance management and hiring
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