Bilingual Spanish Speaking Agent
On-siteCape Town, Western Cape, South Africa
Cape Town, Western Cape, South AfricaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Communicate clearly in Spanish and English to assist customers with inquiries, services, and technical issues while troubleshooting basic problems. Build rapport by actively listening, identify needs to recommend products, and recognize opportunities to upsell or cross-sell. Accurately document interactions and follow up to ensure satisfaction while maintaining high-quality service standards across diverse client requirements. Work regularly scheduled shifts in a professional office environment using a computer and telephone headset.
Required Qualifications
- National Senior Certificate (NSC) or an equivalent high school qualification
- Bilingual proficiency in Spanish and English is required
- Experience with data-entry utilizing a computer
- The ability to read and speak English and Spanish fluently
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Native Spanish speakers with strong command of English
Desired Qualifications
- Two (2) years of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to a background security investigation and drug screening
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