Bilingual (Spanish/English) Customer Service Representative - Onsite

Handle and respond to all inbound and outbound customer inquiries using web-based tools, aiming to resolve issues on the first call through active listening and proactive problem-solving. Work with confidential customer information while finding innovative ways to address varying questions and concerns. Communicate effectively with clients and collaborate with team members and support departments to achieve performance goals. Maintain strong organizational skills and critical thinking to prioritize tasks under pressure within a structured schedule featuring various shifts.