Bilingual (Spanish) Court Operations Associate, Hennepin County, Centralized Services Division
$49,068–$59,403 year
Remote · Minneapolis, Minnesota, United States
Job Summary
Bilingual Spanish Court Operations Associate responsible for handling high-volume public inquiries and case information across court divisions via phone, email, and live chat. Duties include responding to general information requests, case status, hearing information, Zoom guidance, scheduling, updating cases in MNCIS, processing continuance requests, issuing notices, providing forms, and performing related administrative tasks. Requires remote work with initial onsite training for 6-8 weeks at the Hennepin County Government Center. Must manage approximately 90 daily calls/chats, communicate respectfully with stakeholders, and effectively use tools like MNCIS, MCRO, online chat, and Mitel phone system. Minimum education: high school diploma or equivalent; one year of relevant experience or equivalent education; fluency in English and Spanish; strong remote-working and communication skills. Preferred experience in high-volume customer service, conflict de-escalation, and handling confidential information.
Required Qualifications
- High school diploma or equivalent
- One year of relevant experience (customer service, administrative work, office, clerical) or equivalent education and experience
- Fluency in English and Spanish (speaking, reading, and writing)
- Experience working remotely and managing tasks independently
- Ability to understand court procedures and policies
- Ability to communicate effectively via phone, email, and online chat
- Experience in remaining calm and respectful under pressure in customer interactions
- Team-oriented and inclusive mindset
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.