Bilingual Spanish Call Center Representative - Remote
$31,200–$31,200 year
On-siteManila, Metro Manila, Philippines or PH
Manila, Metro Manila, Philippines or PHOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage inbound and outbound calls in both Spanish and English, providing clear communication while assisting customers with billing inquiries, account updates, and general support. Document interactions with precision, escalate complex issues to appropriate teams, and adhere to company policies while achieving daily and monthly performance targets. This role requires bilingual fluency in English and Spanish, the ability to work flexible shifts including weekends and holidays, and must be completed via a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Bilingual fluency in English and Spanish (spoken and written)
- Strong listening and interpersonal communication skills
- Ability to work flexible shifts, including weekends and holidays
- Excellent attention to detail and organizational abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous experience in a bilingual customer service or call center role
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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