Bilingual Spanish Call Center Representative
$31,200–$31,200 year
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage inbound and outbound calls in both Spanish and English, providing clear communication while assisting customers with billing inquiries, account updates, and general support. Document interactions with precision and escalate complex issues to appropriate teams as needed. Adhere to company policies and procedures during all customer interactions while achieving daily and monthly performance targets. Work flexible shifts including weekends and holidays in a professional office environment. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Bilingual fluency in English and Spanish (spoken and written)
- Strong listening and interpersonal communication skills
- Ability to work flexible shifts, including weekends and holidays
- Excellent attention to detail and organizational abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous experience in a bilingual customer service or call center role
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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