Bilingual Spanish Call Center Representative
$15,080,000–$29,120,000 year
On-siteWichita, Kansas, United States
Job Summary
Manage inbound and outbound calls in both Spanish and English, providing clear communication while assisting customers with billing inquiries, account updates, and general support. Document interactions with precision and escalate complex issues to appropriate teams as needed. Adhere to company policies and achieve daily and monthly performance targets. Requires bilingual fluency in English and Spanish, high school diploma or GED, and ability to work flexible shifts including weekends and holidays. Located in Wichita, KS, this role is part of MCI's global contact center operations serving diverse industries.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Bilingual fluency in English and Spanish (spoken and written)
- Strong listening and interpersonal communication skills
- Ability to work flexible shifts, including weekends and holidays
- Excellent attention to detail and organizational abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous experience in a bilingual customer service or call center role
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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