Bilingual Spanish Call Center Representative
$29,120–$29,120 year
On-siteTampa, Florida, United States
Job Summary
Manage inbound and outbound calls in both Spanish and English, providing clear communication while assisting customers with billing inquiries, account updates, and general support. Document interactions with precision and escalate complex issues to appropriate teams as needed. Adhere to company policies and procedures while achieving daily and monthly performance targets. This role requires bilingual fluency in English and Spanish, the ability to work flexible shifts including weekends and holidays, and a high school diploma or GED. Applicants must complete a full application including screening questions and a pre-employment test. Located in Tampa, FL, this position is part of MCI's global contact center operations serving diverse industries.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Bilingual fluency in English and Spanish (spoken and written)
- Strong listening and interpersonal communication skills
- Ability to work flexible shifts, including weekends and holidays
- Excellent attention to detail and organizational abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous experience in a bilingual customer service or call center role
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening (not applicable in Canada)
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