BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Job Summary
Handle inbound and outbound contacts to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. Listen to customers, understand their needs, and troubleshoot basic technical issues while fact-finding to identify opportunities for upselling. Utilize systems and technology to complete account management tasks, accurately document and process customer claims, and follow all required scripts, policies, and procedures. Ensure first call resolution through effective problem solving and escalate complex issues with the managerial team as needed. Attend meetings and training to stay up-to-date on program knowledge, systems, and processes while maintaining a positive and enthusiastic outlook.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English and Spanish fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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