Bilingual Service Representative

Handle inquiries via call, email, and mail regarding contract information, policy provisions, and administrative matters for CUMIS Individual Life and Payment Protection products. Support the sale of payment protection products by managing account access, claims intake, status updates, and post-issuance administration. Process policy changes such as address or bank account updates and initiate corrective actions for complaints or unusual situations. Recognize opportunities for customer retention through education and generate up-sell or cross-sell referrals. Maintain evolving knowledge of the 25+ product variations through continuing education. Rotational shifts outside standard business hours apply. Fluency in English and French is required.