Bilingual Service Coordinator (Dispatcher)

Receive, document, and process incoming customer service requests for leaks, roof inspections, repairs, and warranty concerns. Schedule and dispatch service crews for inspections, emergency calls, and follow-up visits while adjusting daily schedules based on weather, emergencies, and operational changes. Create complete work orders with accurate customer and site details, then monitor them through field completion, documentation review, and billing submission. Coordinate material orders, equipment rentals, and purchase orders to support field crews. Review technician reports, photographs, labor hours, and material usage for accuracy, following up on missing information. Process service crew payroll, including labor hours and overtime, and submit accurate documentation by established deadlines. Maintain organized electronic and physical records, update company software systems, and assist leadership with reports and administrative duties. Notify Service Sales when customers request pricing or additional services.