Bilingual Service Advisor at Westshore Honda

Greet customers promptly, listen to inquiries, and resolve concerns while selling additional services as appropriate. Estimate costs and completion times, settle accounts, and coordinate activities to ensure repairs are fixed right the first time and completed on time. Obtain written customer approval on repair orders, inspect finished work for accuracy, and document changes. Contact customers regarding appointments and maintenance, answer telephone calls courteously, and address service follow-up issues to meet OEM Customer Satisfaction Index expectations. Deliver the right car in perfect condition every time.